FAQ

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Please provide the following information:nationProvinceCityaddressrecipient namephone numberzip code

1.battery size
2.Voltage
3.capacity
4.Motor Power
5.the main use case
6.cationtarget price
If possible, provide the parameters of the controller, which can better help us match suitable batteries.

• The lifespan of an e-bike battery usually ranges from 3 to 5 years under normal use conditions. However, this can vary depending on factors such as the frequency of use, charging habits, and storage conditions. On average, a lithium-ion battery can last for about 500 full charge cycles before its capacity significantly degrades.

• The charging time of an e-bike battery depends on its capacity. Generally, it takes around 3 to 6 hours for a full charge. For example, a 300Wh battery might take about 3 hours, while a 500Wh battery could take up to 6 hours. Using a fast charger can reduce the charging time, but it's important to use a charger that is compatible with the battery to avoid damage.

• The range can vary significantly based on several factors. On average, most e-bike batteries can provide a range of 20 to 50 miles on a single charge. However, factors such as the terrain (flat or hilly), rider weight, assistance level used, and wind resistance can all affect the range. For instance, riding uphill or against a strong wind will reduce the range, while riding on flat terrain and using a lower assistance level will increase it.

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• No, you should only use the charger that comes with the e-bike or a charger that is specifically recommended by the manufacturer. Different e-bike batteries have different voltages and charging requirements. Using an incompatible charger can damage the battery, reduce its lifespan, or even pose a safety risk.

• There are several reasons for this. It could be due to your riding habits, such as using a high assistance level frequently or riding in hilly or windy conditions. Poor battery maintenance, like leaving the battery in extreme temperatures or not fully charging it regularly, can also cause faster draining. Additionally, an old or degraded battery, as well as issues with the bike's electrical system, such as a faulty controller or motor, might contribute to rapid battery drain.

• It is recommended to store the battery in a cool, dry place, away from direct sunlight and extreme temperatures. The ideal temperature range for storage is around 10 to 20 degrees Celsius. Also, it's best to store the battery with a partial charge, around 30% to 60% of its capacity, rather than fully charged or completely drained.

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• In most cases, you can replace the battery yourself if you have some basic mechanical skills. However, make sure to follow the manufacturer's instructions carefully. Some e-bikes have integrated batteries that may require more technical knowledge to replace. If you're unsure, it's advisable to seek professional help to avoid damaging the bike or the new battery.

• Some signs include a significant decrease in the range on a single charge, longer charging times, the battery losing its charge quickly even when not in use, visible physical damage to the battery pack such as dents or swelling, and inaccurate battery level indication. If you notice any of these signs, it may be time to have the battery checked or replaced.

• Most e-bikes have some level of water resistance, and you can ride them in light rain. However, it's not advisable to submerge the battery in water or ride in heavy rain for extended periods. If the bike gets wet, make sure to dry the battery contacts thoroughly to prevent oxidation and corrosion.

• To extend the battery life, avoid overcharging and completely draining the battery. Charge it regularly, preferably after each use, and store it in the proper conditions. Also, maintain the correct tire pressure, keep the bike clean and well-maintained, and use the appropriate assistance level based on your needs. Avoid exposing the battery to extreme temperatures for long periods.

• It is not advisable to leave your e-bike battery plugged in all the time. Overcharging can cause the battery to overheat and may reduce its lifespan. Once the battery is fully charged, it is best to unplug it to avoid potential damage to the battery cells.

• Most e-bike chargers have an indicator light. When the light turns green or shows a full charge indication, it usually means the battery is fully charged. Additionally, some e-bikes may also have a battery level indicator on the display panel that shows the charging status and when the battery is at 100%.

• Yes, there are several safety precautions. Always handle the battery with care to avoid dropping or damaging it, as this could cause internal damage and potential safety risks. Do not expose the battery to extreme heat or fire, and keep it away from water and other conductive materials. If you notice any signs of damage or leakage, do not use the battery and contact the manufacturer or a professional immediately.

Our batteries are guaranteed for one year, and we will repair the batteries within one year without any charge, and we will reissue the batteries under special circumstances.

• In some cases, it is possible to upgrade the battery of your e-bike, but it depends on the compatibility of the bike's electrical system and the available space for a larger or more powerful battery. You need to ensure that the upgraded battery has the same voltage and is compatible with the bike's motor and controller. It is recommended to consult the manufacturer or a professional before attempting to upgrade the battery.